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Porta Potty Rental FAQ

Transparency at its finest

Exceptional service starts with clear communication.

If you can’t find an answer to your question below, our team is available to provide personalized assistance and ensure you receive the premium experience you deserve. 

Call or email us at:

410.360.1215
sales@gotugo.com
About gotügo
Customer Service & Support
Special Events
Construction & Long-Term Rentals
Weddings
Sports Events
Corporate Events
Community Events
Commercial & Industrial
Residential
Government
Emergency Services

Since 1980, we've been providing premium portable restroom solutions to Maryland, Washington, DC, and Northern Virginia. We've built our reputation on exceptional service, premium equipment, and an unwavering commitment to customer satisfaction.

We've redefined the portable restroom experience through:
  • 24/7 customer support with real human representatives
  • Dedicated field technicians and operations staff
  • Rigorous quality control and maintenance protocols
  • Industry-leading technology for service tracking and communication
  • Transparent billing and service notifications
  • Complimentary customer portal access for easy account management

We proudly serve Maryland, Washington, DC, and Northern Virginia. Our central location allows us to provide responsive service throughout the region.

The map below identifies the areas serviced by gotügo. If you have any questions about where we service, please email us at sales@gotugo.com or give us a call at 410.360.1215.

Absolutely! You can use our Restroom Matchmaker tool to determine the best solutions for your needs. You can also Request a Quote for a personalized assessment based on your specific event or job details.

Yes! We provide timely notifications throughout the delivery, servicing, and removal process. You'll receive delivery confirmation emails with detailed information about your order, and our technician will call your site contact when they're en route.

Through our mygotügo customer portal, you can:

  • View your service schedule
  • Make payments
  • Request additional service
  • Track deliveries
  • Access account history
  • Submit service requests

It's easy to work with us. Request a quote online, and we’ll create a customized solution for your needs.

Sign up for our quarterly newsletter to receive:

  • Updates on new equipment and services
  • Exclusive promotions
  • Industry insights
  • Company news
  • Maintenance tips and best practices

Our rapid response team is available 24/7 to address any urgent needs. We understand that restroom facilities are essential, and we're always ready to help.

Yes! We pride ourselves on our ability to adapt to unique situations and requirements. Contact us to discuss your specific needs, and we'll work together to find the perfect solution.

For a four-hour event, we recommend:
  • One unit per 75 people
  • Two units per 75 people if substantial beverages will be served 
Use our Restroom Matchmaker or Request a Quote for a personalized assessment based on your specific event details.
  • Standard rental period: Up to 7 days
  • Weekend rentals: Delivery up to 3 business days before your event and up to 3 business days after
  • Custom scheduling is available for specific timing needs

We recommend booking as soon as you have your event date, especially for our popular luxury trailers. However, we understand that plans can come together quickly, and we'll always do our best to accommodate your needs.

Yes! For all-day, weekend, or week-long events, we offer uniformed attendants who remain on-site to clean, maintain, and restock facilities throughout your event.

Our standard service includes:

  • All delivery and pickup fees
  • Complete setup
  • Initial stocking
  • Electronic service notifications along the whole process

Additional fees may apply for:

  • On-site attendant service
  • Specific delivery time requirements
  • Custom service schedules

Absolutely! We're happy to schedule an appointment to show you our premium products in person. This helps ensure you select the perfect solution for your needs.

Based on industry best practices, we recommend:

  • 1-10 people: One unit
  • 11-20 people: Two units
  • 21-30 people: Three units
  • 31-40 people: Four units
  • 41+ people: Add one unit per 8 additional people

Use our Restroom Matchmaker or Request a Quote for a personalized assessment based on your specific event details.

Our construction service package includes:

  • Standard delivery and pickup
  • Initial setup
  • Weekly cleaning and restocking
  • Regular maintenance checks
  • Proactive service scheduling
  • Electronic service notifications along the whole process

We offer flexible payment options:

  • Credit card on file with automatic 28-day billing
  • 28-day billing cycle with an approved credit application
  • Secure online payments through our mygotügo portal 
  • Credit card auto payments, billed terms with approved credit application

We accept all major credit cards and provide transparent, hassle-free billing.

We offer luxury bathroom trailers specifically designed for upscale events. These units provide an exceptional experience that matches the elegance of your special day.

Our wedding focused units offer amenities like hand bag hooks and closed tanks or look into our trailers with climate control, modern fixtures, music capabilities and more.

Absolutely! We'll work with you to select the perfect restroom solution based on your venue, guest count, and aesthetic preferences.

Yes! For all-day, weekend, or week-long events, we offer uniformed attendants who remain on-site to clean, maintain, and restock facilities throughout your event.

Yes! We have extensive experience serving major sporting events, including major league venues at M&T Stadium down to your local soccer and lacrosse clubs. We can provide multiple units and service them throughout the event.

Yes! We provide reliable service for sports fields, recreational parks, and seasonal sporting venues throughout the region.

We offer a range of premium units suitable for corporate events, from standard units to luxury trailers, ensuring your event maintains a professional atmosphere.

Absolutely! We regularly work with event planners and corporate coordinators to ensure seamless service delivery and maintenance.

Yes! We support numerous community events, seasonal festivals, and local celebrations with reliable, clean facilities and attentive service.

We provide both short-term and long-term solutions for commercial properties, including shopping centers, office renovations, and industrial sites. If you need units with crane or elevator capabilities, we have you covered.

We develop customized service schedules based on usage patterns and site requirements, ensuring consistent cleanliness and availability.

Yes! We offer clean, well-maintained units suitable for residential projects, ensuring minimal impact on your property.

We'll work with you to determine the best unit placement and service schedule, considering your property layout and project needs.

Yes! We service various government facilities, including schools, parks, and public spaces, meeting all required specifications and regulations.

We work with educational institutions, construction projects, recreational facilities, and various government agencies, providing reliable service that meets facility requirements.

Yes! Our rapid response team is available 24/7 for emergency situations such as water main breaks, natural disasters, or other urgent needs.

We prioritize emergency requests and will work with you to provide immediate solutions when urgent needs arise.

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